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Airine
Capella University
Healthcare Leadership
April 2026
July, 2026
Name
Supervisor, Lakeland Medical Clinic
Dear ……,
I must say I am grateful to be given such a valuable program at Lakeland Medical Clinic. The diversity-related issues, which turned out to be a problem in terms of patient volume and staff-community relationships, are not only a professional issue, but a great ethical concern as well. I am delighted to be asked to serve in such a position of leadership, and I look forward to proving to this committee the ability and the insight I can bring to the growth and proper steering of this committee.
In this project, I would like to model the leadership of Paul Farmer, an internationally known physician-anthropologist and co-founder of Partners in Health, whose work provides such an example of a transformational approach to leading the delivery of culturally responsive care to underserved and marginalized groups. His remarkable talent to build trust, despite the differences in the communities, stands out in his leadership, which is marked by deep cultural humility, an uncaring dedication to health equity, and a dedicated commitment to health equity. These attributes are particularly applicable in solving the mismatch between the employees of Lakeland Medical Clinic and the mainly Haitian population that it caters to. When leaders like Dr. Farmer can inspire them to give more than what they get out of it in return, they will invest in a cause as well – in this instance, that of a healthcare provider where everyone is felt, acknowledged, and appreciated.
The most influential part of Dr. Farmer’s leadership that I feel has impacted me is his cultural humility. This entails self-reflection, being cognizant of shortcomings of a cultural viewpoint, and a sincere willingness to learn with others. Cultural humility is not a set of skills, but a place to learn about the different beliefs, values, and health practices with authenticity, but not familiarity (Gleeson et al., 2022). Dr. Farmer exhibits this with active listening, lifelong learning, and co-creating solutions with the community members as opposed to dictating them.
As I reflect on this characteristic in relation to my leadership style, I recognise my strengths and weaknesses and identify the areas that I wish to improve upon. The conscious effort to be professional in multicultural communication and patient advocacy is toward reaching different viewpoints. I firmly hold the essence of community consultation before making institutional changes; an ideology I will apply by ensuring that delegates of the Haitian communities take centre stage to discussion in the committees. At the same time, I also know that cultural humility is an ongoing process and is continuous; I will always be ready to learn (Fritter & Shihabuddin, 2024). I demonstrate this pledge by being open to criticism, being eager to pinpoint areas of weakness in my understanding, and correct it through changing the approach.
There are interesting parallels and differences between my leadership style and Dr. Farmer’s. Dr. Farmer’s leadership experience has developed over many years of direct, hands-on experience in resource-limited environments, like Haiti and Rwanda, where I, as a developing healthcare leader, have not had the first-hand experience of such systemic inequities. While I know my community and have a lived connection with it, his influence will be initially institutional and positional rather than community-based, as is the case in Lakeland Medical Clinic. Furthermore, I have worked on a global level with substantial organizational capacity through Partners in Health, where I was able to achieve systemic change, whereas today, working in a single clinic, I must operate in the context of limitations and constraints of my institutional context. Last, although liberation theology and social justice philosophy were a significant influence on Dr. Farmer’s framework, I have a background in evidence-based healthcare leadership models and interprofessional collaboration theory. It’s important to note that these differences don’t detract from the applicability of his example, but instead, it drives a growth agenda for me to continue to engage with, namely sustaining the trust and expanding my awareness of structural health inequities in my community.
Leading and Nurturing Teamwork and Collaboration
The approach that I would propose in coordinating and facilitating the work of the interdisciplinary committee that will work on the problem of diversity and cultural responsiveness in Lakeland Medical Clinic is the transformational leadership model and collaborative practice, tailored to the specifics of effective work in an interprofessional team of healthcare professionals.
Role, Approach, and Leadership Model
The transformational leadership approach is especially appropriate for the interprofessional healthcare team, as it emphasizes the need to foster a shared vision, develop innovative approaches, and leverage the unique talents of team members (Tsapnidou et al., 2024). Since a committee will be composed of individuals from various specialties and disciplines, including nursing, social work, administration, community health, and community representatives, it is important to lead the committee by accepting the fact that each member will have a different area of expertise to contribute and inspire the members to collaborate as a team with a desired outcome.
I will communicate inclusively, transparently, and strengths-based. I will begin each meeting by explaining the purpose of the committee and the fact that the members of the committee will contribute to a larger purpose, which is to serve the Haitian community. There are several different avenues of communication, including in-person meetings, secure online communication platforms, and shared documents that will be used to support various schedules and communication preferences of various parties. Furthermore, I will show active listening and respectful discussion, and thus foster a psychologically safe environment where all are free to voice their opinions.
The transformational leadership style in this aspect can boost the level of commitment and innovativeness of the team members through a focus on intrinsic motivation and a commitment to the common vision (Tsapnidou et al., 2024). Yet, its potential weakness is that at times it focuses on a long-range perspective, neglecting the execution specifics. To this, I would complement the transformational approach with well-spelt-out accountability frameworks and set timelines, so that the committee comes up with workable and timely recommendations.
Facilitating Collaboration for Team Effectiveness
Interprofessional working is not a standalone activity, but should be designed (Gleeson et al., 2022). The following strategies will be followed in the committee collaboration process.
Communication technologies: The committee will coordinate communications, document sharing, and tasks through a project management platform that will be HIPAA compliant (such as Microsoft Teams or another secure platform). Asynchronous tools will be provided to allow members to contribute outside of meetings, and video conferencing will be used to allow those who are unable to attend the meetings to participate. Furthermore, there will be a common digital repository provided to enable all members to have equal access to the information, research-based materials and documentation of the meetings.
In terms of accountability and decision-making, I will start my assignments in the first meeting of the committee by having clear roles and responsibilities, and then allocate the tasks according to their area of expertise. A RACI matrix (Responsible, Accountable, Consulted, Informed) will be adopted to create a degree of understanding on the ownership of deliverables and to minimize ambiguity (Dissanayike et al., 2025). There will be a prescribed tie-breaking mechanism, if consensus is not possible, but the process will be focused on consensus. Minutes will be used to document decisions and reasoning, and sent out within 24 hours.
To create a sharing of ideas and information, I will use a nominal group technique, where each member is given an equal opportunity to share their idea(s) before the discussion. This can help guard against the other voices that tend to dominate in interprofessional partnerships, i.e., the postulation of ‘other voices’ by more dominant voices. In addition, quick check-ins will be included at the beginning of each meeting to share any topics that may have come up or news since the previous meeting.
Finally, at the end of each meeting, the committee members will spare some time to think about the work of the committee and how successful the team has been so far; they will consider what changes are necessary to the committee’s processes. This is an ongoing assessment process and is aligned with evidence-based approaches to enhancing the effectiveness of interprofessional teams (Gleeson et al., 2022). Having an effective and diverse workforce, well-established processes, and a sense of commitment to the community we serve, I believe this committee can produce valuable and viable recommendations to Lakeland Medical Clinic.
References
Dissanayake, D. N. A., Rathnayake, R. M. N. B., & Indumini, J. D. U. (2025). Effectiveness of BPMN and RACI frameworks for the design and approval process of a student evaluation system: A systematic literature review. Sri Lanka Journal of Social Sciences and Humanities, 5(2), 22–35. https://doi.org/10.4038/sljssh.v5i2.133
Fritter, J., & Shihabuddin, B. (2024). Utilizing Cultural Humility as a Tool to Support Diversity in Clinical Research. Clinical Researcher (Alexandria, Va.), 38(1), 9. https://pmc.ncbi.nlm.nih.gov/articles/PMC11709128/
Gleeson, L. L., O’Brien, G. L., O’Mahony, D., & Byrne, S. (2022). Interprofessional communication in the hospital setting: A systematic review of the qualitative literature. Journal of Interprofessional Care, 37(2), 203–213. https://doi.org/10.1080/13561820.2022.2028746
Tsapnidou, E., Kelesi, M., Rovithis, M., Katharakis, G., Gerogianni, G., Dafogianni, C., Toylia, G., Fasoi, G., & Stavropoulou, A. (2024). Transformational leadership—quality achievements and benefits for the healthcare organizations: A scoping review. Hospitals, 1(1), 87–103. https://www.mdpi.com/2813-4524/1/1/8
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